Gerald Cruz

Background

About Gerald Cruz

Thomson Reuters Highlights- Developed reports that are in a global scale which are viewed by the top management- Collaborated with the global Quality Management Team in developing/automating a report that would measure the overall quality performance of support analysts globally in a very effective and efficient way. IBM Highlights- Part of the successful knowledge transfer conducted in Dallas, Texas- Knowledge Transfer team was named model account across the whole BTO operations- Consistent commendations for the dedication and service done to the company, several awards given by the Domain- Background Check Project (Six Sigma): Reduce overall Background Check Turn-Around-Time by at least 38% and was able to save $56,113.72 = P2,693,458.56 (hard savings). – October 2008 to June 2009- Received Survivor award for my outstanding commitment and passion for work- Spearheaded and completed Quality Initiative Program – Internal Candidate Type Tracker Project, closed an annualized $6549.11 = P314,357.28 soft savings by using SAP Business Objects. – November 05, 2008 Sykes Highlights- Consistent on being a top ranked agent- Consistent with above average scores Quality Monitoring- Rank 1 on all agents on my first month on the production- Officer in charge when supervisor is not available. Specialties: SAP Business Objects Taleo Administrator Webtop MS Excel