Gerald James

Background

About Gerald James

I am a highly skilled and dynamic leader with extensive experience in IT operations/development/management, Service Center support management, and organizational leadership. I have significant expertise in taking over failing organizations, implementing a culture of success, developing operational policies and processes that lead to profitability and efficiency. One of my focus areas is directing a culture of continuous improvement. Understanding that creating a user-experience in today's world involves much more that creating habits in a call center, I look at every aspect of the interaction of a person with the organization as a chance to improve the entire posture of the organization. I am a highly experienced public speaker for radio, TV and live groups. I have documented success in providing strategic leadership, liaising and collaborating with vendors, government agencies, public and private organizations and businesses. I am an experienced major project manager for Fortune 500, higher educational institutions, and small businesses.