Gerald M.

Background

About Gerald M.

At Alcon, my commitment to operational excellence takes center stage as I lead a 47-strong team in vitreoretinal surgery device production. Our collective expertise in Lean Six Sigma principles has been pivotal in enhancing productivity and streamlining assembly workflows. With over two decades of industry experience, my focus remains steadfast on manufacturing efficiency and the delivery of high-quality medical devices. My journey at Alcon builds upon a successful tenure at Percepta, where we achieved a significant 10% improvement in Net Promoter Scores through diligent customer follow-ups and service quality enhancements. My approach is to meld strategic customer relations with Lean methodologies, ensuring that every operational process under my watch aligns with our goal of exceptional service and operational superiority.