Verified recordIT Services and IT Consulting

Gerald Mora

Especialista De Marketing Por Correo Electrónico at Concentrix

Based in San Rafael, Costa Rica

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Seniority

Staff

Department

Other

Location

San Rafael

Industry

IT Services and IT Consulting

Company size

199K

Contact information

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g•••••••@concentrix.com

Phone

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+506 ••• •••• ••••

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Background

About Gerald Mora

Technical Support | Web Development | Email Marketing Automation I currently work as a Subject Matter Expert at Concentrix, providing specialized technical support for the Klaviyo platform. I assist agents with complex issues, create internal documentation, and help streamline processes to improve overall team efficiency. With over a year of experience as a Technical Support Agent, I have a strong foundation in web development (HTML, CSS, JavaScript) and hands-on experience troubleshooting marketing campaigns. I work directly with integrations like Shopify and WooCommerce, build automated email/SMS flows, and implement dynamic content based on customer behavior and segmentation. Core Skills- Advanced technical troubleshooting - Marketing automation (Klaviyo)- HTML, CSS, and JavaScript for content customization - Data-driven segmentation and personalization - Internal documentation and team mentorship

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