Gerald Sinclair

Background

About Gerald Sinclair

Dedicated and disciplined God fearing, Son, Brother, Father, Husband, Passionate, Energetic! Seasoned professional specializing in Workforce Engagement Management (WEM) and contact center best practices stemming from over 20 years in the industry. Additional experience in business development, interaction analytics, product deployment (implementation), account management, sales, product marketing, training, consulting and customer success. Currently, utilizing my industry experience to implement and consult on best practices regarding various WEM solutions to ensure success with launch through ROI. Driven Solutions/Business Consultant and Customer Success Advocate: Over 13 years practical experience with multiple cloud computing platforms, telecommunications, applications, networking, and contact center consulting. Strong cross-functional departmental experience, interpersonal communication, strategic problem solving, data driven analysis and networking skills working with various portfolio size businesses, Effective and detailed business assessments to identify technical challenges, utilizing industry business acumen and solutions to solve key business objectives while addressing future technology opportunities Solutions Familiarity- Verint, NICE, inContact Uptivty, IEX, Alvaria, CallMiner, Witness, Cresta, Calabrio, Five9, Prodigal, Genesys, Livevox Solution Consulting with Speech Analytics, Quality Management, Training, Program Management, Team development, Performance Management and various contact center types.