Geraldine Burrell

Background

About Geraldine Burrell

Dynamic and results-oriented General Manager of Operations working in support of delivering innovative solutions across diverse sectors, including defence, national security, intelligence, and critical infrastructure. Overseeing 6 departments and a team of 28 employees, I excel at optimising processes, enhancing productivity, and maximising profitability. Skilled in strategic planning, team development, and change management, I am dedicated to fostering a culture of innovation, collaboration, and continuous improvement to ensure seamless workflow and alignment with organisational objectives. Areas of Expertise Leadership | Strategic Planning | Change Management | Business Systems Management | ITSM | Financial Forecasting | Coaching | Performance Management | Process Optimisation | Vendor Management Key Focus Inquisitive Approach: Assimilating business processes to identify gaps and potential blockers and adopt a pragmatic, logical approach on driving operational excellence and best practices Problem Solver: Analysing complex business issues and recommending forward-thinking solutions that provide scalable foundations to building high-performing services Demonstrable Experience and Credibility: Engaging with business stakeholders and Subject Matter Experts (SMEs) to define issues and/or future business requirements and communicate complex business topics, serving as effective interface between technical team and other key functions Ability to Articulate: Partnering with key functions and service, promoting a cross-functional culture, allowing for connections to be identified and successfully aligning key business drivers with IT capabilities Project Management: Successfully delivering multiple, simultaneous initiatives across various functional and geographical areas