Geraldine Ewing

Background

About Geraldine Ewing

I’m a research and data services expert with 16 years’ experience at the Financial Times, where I’ve built expertise in customer success, product development, team leadership, and change management. I’ve managed and developed research teams, improving accuracy, efficiency, and processes while delivering high-quality analysis for global clients. Partnering with stakeholders, I’ve also shaped insights and reports that meet client needs, driving engagement and subscription growth. Across my career, I’ve partnered with clients to shape insights and reports that meet their needs, driving engagement and subscription growth. My most rewarding work has been at the intersection of customer success, process improvement, and digital transformation—helping clients and colleagues get the very best from our products and services. I’ve led teams, improved systems, and supported product innovation, always with a focus on creating impact for users and stakeholders. And because people thrive when they feel supported as whole individuals, I’m also a qualified Mental Health First Aider, committed to wellbeing in the workplace.