Gerard Faciol

Background

About Gerard Faciol

As the SDR and CSM Team Manager at Ekahau, I oversee the sales development and customer success teams, ensuring high customer satisfaction, retention, and loyalty. I have over 4 years of experience in compliance management, where I led the implementation and improvement of compliance policies and procedures across the organization. I have a strong background in banking and financial services, with a Bachelor of Commerce degree focused on this field. I am skilled in data analysis, business process improvement, business strategy, and project management, and I use these skills to optimize the customer journey, increase revenue, and reduce risks. I am passionate about delivering excellent customer service and building long-term relationships with our clients. My goal is to help Ekahau grow as a leader in the wireless network design and optimization software industry.