Gerard Nelson

Background

About Gerard Nelson

Motivated IT Professional with hands on experience in troubleshooting and supporting computer hardware and software issues. Detail-oriented individual with superb communication skills to provide both onsite and remote IT support to end users. Excellent customer service skills coupled with demonstrated expertise in planning, staffing, and coordinating resources to achieve goals with maximum efficiency Technical Skills • Install Windows 10 and Linux; NTFS permissions, backup and recovery • Install Windows Server 2008 and Windows Server 2003; create and administer user and group accounts; configure TCP/IP protocol suite; administer file and print services • Active Directory design and implementation, manage and administer group policy configuration; implement/configure Windows 2008 security options • Configure DNS, WINS, DHCP, WSUS, IIS (SharePoint, Streaming Media) and Terminal Services • TCP/IP installation, IP addressing and subnetting; diagnose and troubleshoot • Operating Systems: Windows Server 2008 and 2003, Windows 7/XP, Vista, Linux • Install/configure motherboards, NICs, SCSI & peripheral devices, upgrade memory, adapters • Ethernet switches and routers, network cabling • Install and configure Cisco 2600 series routers and Cisco switches (CLI); routing protocols, configure WAN, STP, VLANs, NAT, Access lists, troubleshooting LAN/WAN problems • Use of VMware, Oracle VM, Virtual PC for testing/troubleshooting • Familiarity with Unix, SQL, Access, and other data tools • Proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel, Publisher) and Acronis software program