Gertrude K.

Background

About Gertrude K.

AWS and Cyber Security Enthusiast with Customer Service and Tech Support Experience**I recently completed a one-year program with AWS, which deepened my understanding of AWS Cloud, cloud platforms such as IAM management, ECS, EC2, and cloud security. This program also introduced me to the fundamentals of cloud applications and how to manage them.I hold a degree in Cyber Security, where I gained comprehensive knowledge about computer security, including threat detection, risk management, and implementing security measures to protect sensitive information. My education also provided me with a solid foundation in network security protocols.Additionally, with over 6 years of experience in customer service and Three years of tech support, I have honed my skills in providing exceptional service and support to clients, ensuring their satisfaction and loyalty. My roles have equipped me with hands-on experience in managing client relationships, resolving issues efficiently, and providing technical assistance.I am passionate about leveraging my diverse skill set to contribute to innovative and secure technological solutions. I am always eager to learn and grow in my career, and I look forward to bringing my expertise to a dynamic and forward-thinking team.