Ghayaz Ali

Background

About Ghayaz Ali

Keen to work in a firm that nurtures a good learning environment and work culture, thereby benefiting both myself and the firm mutually and progressively… Jet Airways (India) Ltd: 10 Months of experience at Jet Airways (India) Ltd as a Customer Service Executive in Service Control Department. Key Responsibilities: To make/receive calls in order to resolve passenger queries and get feedback from frequent fliers to improve our service. Dealing with passenger enquiries about flight departures and arrivals. Taking care of people with special needs and unaccompanied children. Educate passengers about luggage restrictions. Tracking of Revenue tickets and forwarding the same to Head Office. Tallying PSF (Passenger Service Fee) and forwarding the Invoice to AAI. Sai Info Systems (India) Ltd: 1 year of experience at Sai Info Systems as Junior Network Engineer. Key Responsibilities: Managing all network infrastructures and servers at the site and providing support on internal Network LAN issue. Al Boom Marine : Company : Al Boom Marine Designation : Sales Associate Brands : Oakley, Rip Curl, O’Neill, Tommy Bahama, Sea Folly, Raisins. Work Location : Dubai, UAE- Dubai Outlet mall Duration : 1 Year and 3 Months (March 2014 - Till Date) Key Responsibilities: Responsible to greet customers with smile and acknowledgement Ensure that each guest receives outstanding customer service by providing a friendly environment and as per company standards Maintaining the company standard in terms of merchandising Accurately and efficiently maintain cash register operations Arranging all store to store and shop to warehouse transfer. Maintain accurate records of the sale without any error Responsible to make End of the Day Report Resolve the complaints of the customer if any. Perform any other tasks as assigned by manager.