Ghislain de Beck

Background

About Ghislain de Beck

VERSATILE OPERATIONS AND CUSTOMER CARE LEADER Develops people and processes to exceed objectives and service quality. An enthusiastic management professional that leverages participation and collaboration to solve complex problems, drive employee development, and improve operational performance to exceed corporate goals. Extensive experience in contact center management across multiple sites as well as identifying operational opportunities, developing comprehensive action plans and executing their implementation. Focuses on developing employees to improve the service offering, reduce turnover, improve departmental culture and ensure operational rigour promoting business growth- Exceeds customer satisfaction expectations and corporate goals - Employee development through coaching, support and mentorship - Team building - Results analysis and reporting - Organized and detailed-oriented - Process optimization - Strategic and operational planning - Project Management - Performance management - Employee recruitment and training - Management of unionized workgroup - Bilingualism (French and English)