Giada Cavallo

Background

About Giada Cavallo

Team Manager – Sales Support & Customer AdministrationI’m responsible for leading and coordinating the Sales Support and Customer Administration team (5 people), acting as the reference point between Sales, Legal, Finance, and internal governance functions. My role focuses on ensuring the effectiveness, compliance, and consistency of commercial and administrative processes across the entire sales lifecycle, while supporting the business in complex and regulated environments.Office Responsibilities- Preparation and governance of customer offers and commercial proposals- Management and monitoring of sales opportunities through corporate CRM and sales tools, ensuring data accuracy, pipeline visibility, and forecasting reliability-Verification of customer orders prior to invoicing, ensuring alignment with contractual terms, pricing conditions, and internal controls-Direct interface with the Legal Department on compliance, contractual matters, and regulatory requirements- Operational and documentation support to Account Managers and Sales Managers during complex sales cycles and tender processes, particularly for private-sector clients in the banking and insurance industries.Global and Local Sales Operations specialist, 2021-2024 supporting the sales teams globally and locally with Company processes;Periodical analysis of the Sales pipeline to help achieve business objectives more successfully by identifying any process inefficiencies, monitoring and analyzing KPIs and business performance indicators and trends to agree on business decisions, as well as ensuring accuracy of sales forecasts- Responsibility for the proper adoption of business processes in the sales area, to identify/collect any opportunities and proposals for process improvement- Very good knowledge of Salescloud platform (a Salesforce tool)Team Leader in IT Company, for banking account- Project management- Monitoring activities in order to ensure project milestones-Coordination of team work to ensure achievement of project goals and deliverables-Status updates of different construction sites during project SAL with the client-Priority management-Management of project economics (costs, deliverables, forecasts)-Entry point to the client for assigned orders and tasks-Reporting activities to monitor the deadlines of Client Unit projects;