Gianluca Cagnoli
Responsabile Help Desk (Private Cloud & Outsourcing) at Lutech
Based in Bergamo, Italy
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Seniority
Staff
Department
Other
Location
Bergamo
Industry
IT Services and IT Consulting
Company size
3.8K
Contact information
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g•••••••@lutech.it
Phone
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Background
About Gianluca Cagnoli
Gestione Servizi: Responsabile Service Operation Center h24 7/7 Formazione e Responsabile Service Desk 1° livello End User. Responsabile presidio AS400 h24 7/7 Lato server: Creazione caselle in Microsoft Exchange 2003, 2007 Gestione Microsoft Server (anche in cluster e Terminal Server) Gestione sistemi basati su VmWare, Vmware vsphere ESX 3.5, ESX 4.0, ESXi 4 Lato client: Gestione troubleshooting su sistemi operativi microsoft 98, Me, XP, Vista, Seven, WIndows 8 e 10 Gestione troubleshooting su pacchetti office microsoft 97/2003/2007/2010/2013/2016/365 Operatività: Installazione sistemi operativi Microsoft su Pc desktop, notebook e tablet surface. Configurazione workstation, notebook, tablet e smart per reti aziendali su indicazioni dell’amministratore di rete installazione software e stampanti manutenzione e riparazione hardware gestione server e stampanti di rete configurazione account per utenti NT Server e manutenzione livello base dei server di rete Installazione e configurazione Router Cisco 2801, 2811 e 3640 Manutenzione moduli Cisco (Ram, NM-1E2W, NM-1FE2W, WIC1T e WIC-1B-S/T) SOFTWARE vari: Gestione ticket aziendali su piattaforme come Remedy, ServiceDesk di CA, Ticket SysAid e Service Now Esperienza base con Active Directory e policy lato Windows Server Autocad R15 Autocad LT/97 Microstation 95SE Mapinfo 95 Wingl Client (programma di negoziazione SIA) As400 Client (Rally 32bit) Crystal Report Antivirus McAfee, Symantec, Nod32 Sistemi di Backup Symantec Installazione e configurazione programmi Citrix
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