Gianluca Henze

Background

About Gianluca Henze

As a Business Informatics student at TU Berlin and a Sales Engineer at Parloa, I specialize in delivering AI and cloud-based solutions that enhance security, optimize processes, and drive measurable business impact. With hands-on experience in Azure, I leverage cutting-edge technologies to develop solutions that meet customer needs while simplifying complex systems. Key Skills & Achievements- AI & Cloud Solutions: Designed and implemented an internal automation tool integrating Twilio, OpenAI, and Notion, reducing Average Handling Time (AHT) by 95% across multiple departments for key tasks, significantly enhancing operational efficiency- Sales & Customer Success: Led strategic account engagements by delivering tailored product demonstrations, driving successful client acquisition and ensuring long-term customer satisfaction. Technical Leadership: Optimized cross-functional workflows, resulting in faster task completions and improved inter-departmental collaboration- Security & Innovation: Worked on developing secure, scalable cloud solutions, ensuring compliance and data protection for customer-facing applications. I am excited about opportunities where I can further advance my career in AI and cloud technologies, contribute to impactful, user-centric solutions, and continue developing my expertise in technical leadership, security, and customer success.