Verified recordLaw Practice

Gillian Collins

Global Manager - Service Excellence at Ashurst

Based in Glasgow, United Kingdom

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Seniority

Manager

Department

Operations

Location

Glasgow

Industry

Law Practice

Company size

5K

Contact information

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Email

1 credit

g•••••••@ashurst.com

Phone

5 credits

+44 ••• •••• ••••

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Background

About Gillian Collins

A versatile and analytical Service Excellence Manager with an insightful approach to all tasks. Enthusiastic about continuous improvement and utilising technology and digital approaches to improve internal products & processes and overall customer outcomes. Excellent at collecting and analysing information, reflecting on the detail in a logical and timely manner and articulating thoughts and findings in a clear and easy to understand way through insightful reporting. Key Skills: • Risk Management • Continuous Improvement • Quality Assurance & governance • Operational Reporting • Stakeholder Management • Relationship Building • Business Optimisation • Leadership & Management • Complaint Root Cause Analysis • Client Experience Improvement

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