Gillian Crouse

Background

About Gillian Crouse

Senior communications, culture & change leader with a 25+ year career, including- 20 years in internal communications - 17 years in employee experience - 7 years in enterprise-wide cultural transformation. Expertise gained in fields including commercial aviation, travel & tourism, labour, information technology, education, large-format film, and the social sector. Core competencies developed in disciplines such as employee journey mapping, transformation of institutional culture, change management, project management, labour relations, media relations, corporate communications, and crisis response. What I’m best at: Leadership & mentoring Leading teams of 2 to 20 as department head and coach; proven knack for identifying aptitudes and empowering team members to deliver business successes while realizing their personal goals. Storytelling Writing & editing - superior skills; adept at turning data into information, and information into content that meets stakeholder needs and tells the right story for the right audience. Motivation & influence Inspiring audiences - quantifiable successes engaging stakeholders around the globe; measurable increases in employee satisfaction scores year after year. Personal engagement & transparency Prioritizing what’s being heard over what’s being said; high emotional intelligence and empathy quotient; skilled active listener; stubborn commitment to transparency. Diplomacy Earning trust & holding respect of executives, unions, business partners, employees and leaders by carefully balancing organizational success with challenges to the status quo and the perpetual pursuit of excellence.