Verified recordLaw Practice

Gilly Garcia

Contact Center Supervisor Training & Development at Epiq

Based in Wesley Chapel, United States

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Seniority

Manager

Department

Customer/Client Service

Location

Wesley Chapel

Industry

Law Practice

Company size

8.3K

Contact information

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Email

1 credit

g•••••••@epiqglobal.com

Phone

5 credits

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Background

About Gilly Garcia

Self-motivated and analytical leader with the aptitude to balance strategic decisions with a hands-on approach. Expert in integrating program capabilities with broader business goals to craft cohesive strategies. Quickly able to establish rapport and cultivate lasting relationships. Outstanding communication skills, leadership ability, and business acumen. Metrics & KPI’s | Training & Development | Strategic Planning | Continuous Improvements | Contact Center Management Customer Retention | Organizational Startup | Project Management | Competitive Research | Scheduling & Logistics Workforce Management | Budget Control | Forecasting | Performance Metrics | Conflict Resolution | Persuasive Communicator | Productivity Improvement | Empowering Leader | Interpersonal Communication

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