Gio Loayon

Background

About Gio Loayon

As a seasoned Application Support Engineer at Riverty, I bring over two years of experience in technical support and application management. My role has honed my skills in incident coordination, payment transaction investigation, and system monitoring using advanced tools like Dynatrace and New Relic. I thrive in dynamic environments where effective communication and teamwork are crucial to resolving complex issues swiftly and efficiently. In my current position, I am responsible for- Coordinating, delegating, and escalating incidents, ensuring timely communication and resolution- Investigating payment transactions within databases and conducting impact analysis- Monitoring system performance and conducting routine application checks- Keeping team documentation up-to-date for seamless knowledge transfer. Previously, as a Technical Support Analyst at Riverty, I handled incident management for multiple projects, performed system monitoring with tools such as GrayLog, and managed user accounts. My ability to perform patches on servers and handle service desk tasks, including user phone calls, underscored my versatility and technical acumen. During my tenure as an Information Technology Intern at DHL Express, I gained hands-on experience in customer service, IT infrastructure setup, and laptop/desktop configuration. I also contributed to analyzing customer experience statistics and setting up fraud detection systems, further expanding my technical expertise. Key Skills- Communication: Effective incident communication and user support- SQL: Payment transaction investigation and database analysis- Jira Service Desk: Incident management and service desk operations- Confluence: Documentation and team collaboration. My diverse experience across different roles and industries has equipped me with a robust skill set in application support, technical analysis, and IT infrastructure. I am passionate about leveraging my skills to improve system efficiency and enhance user experience. Let's connect to explore how I can contribute to your organization's success with my technical expertise and proactive approach.