Gio Nova

Background

About Gio Nova

13+ years of IT technical, project and customer service experience. Highly effective at managing multiple customer accounts, projects, meeting customer /project deadlines, and service level agreements. Years of experience dealing with but not limited to PC troubleshooting, active directory, migrations,networking,SQL, healthcare technologies,wireless technologies,HIPAA.VA government technologies,customer service, technical support phone/web/face to face, training and implementation dealing with both customers and in house teams. Proven leadership skills. Has a reputation in the Telehealth / Telemedicine field for providing superior customer service /tech support for both Care providers and patients alike. Customer driven and excellent communicator of technical subjects to non technical end users. Recent Experience: Authentidate Holdings Corp- Senior tech support/Implementation specialist- Provide technical support /training for VA Customers, along with commercial/ home care accounts as well. Includes phone / web support, as well as face to face support. Bayer Healthcare (Viterion)- Provided tech support for both VA and Commercial (Home care) accounts. Includes phone / web support, as well as face to face support. Specialties:IT hardware server configuration / maintenance SQL database query analyzer Server administration Joomla wordpress SharePoint PHP HL7 Salesforce ticketing system HTML XML Customer Service