Verified recordIT Services and IT Consulting

Giovanni Sciurba

Deskside Support Representative at Hcltech

Based in New York, United States

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Seniority

Staff

Department

Information Technology

Location

New York

Industry

IT Services and IT Consulting

Company size

254K

Contact information

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g•••••••@••••••.com

Phone

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Background

About Giovanni Sciurba

Results-driven IT Help Desk Technician with 19+ years of experience in end-user support, systems administration, and hardware/software troubleshooting. Proven track record in resolving technical issues, managing IT infrastructure, and ensuring high client satisfaction in fast-paced environments. Adept at leveraging Windows OS, Office 365, Active Directory, and ServiceNow to deliver efficient solutions. Strong communicator with expertise in translating technical concepts for non-technical users. Technical Skills Operating Systems: Windows 11/10, Windows Server, macOS Software/Tools: Office 365, ServiceNow, ConnectWise, Acronis True Image, PowerShell Networking: TCP/IP, DNS, DHCP, VPN, Remote Desktop Hardware: Laptops, Desktops, Printers, Mobile Devices Systems Management: Active Directory, Group Policy, Imaging (MDT/WDS), Azure AD Certifications: Microsoft Certified Systems Engineer (MCSE)

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