Gisel M. Miranda
Collections Specialist Post Charge off at Exeter Finance
Based in Tampa, United States
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Seniority
Staff
Department
Finance & Accounting
Location
Tampa
Industry
Financial Services
Company size
1.5K
Contact information
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g•••••••@exeterfinance.com
Phone
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Background
About Gisel M. Miranda
As a Team Lead Pre-Charge Off Collections at Santander Consumer USA, I am passionate about creating a positive customer experience and reaching win-win solutions for clients and the company. I have a Bachelor's Degree in Anthropology and Archaeology from the University of Puerto Rico, Río Piedras, which has equipped me with critical thinking and analytical skills that I apply to my work. I have demonstrated a history of excellence and leadership in the financial services and auto finance industries, achieving and maintaining the lowest shrinkage in the pre-charge off department, receiving the Achieving Customer Excellence Award, and being selected as the Employee of the Month. I have also contributed to the training and development of new hires, the creation of training materials, and the quality assurance and compliance of the collections teams. Additionally, I have cross-trained for both Santander Consumer and Chrysler Capital, servicing both prime and sub-prime lending clients.
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