Giuliano Generali
Central Reservation Supervisor at Rodd Hotels & Resorts
Based in Charlottetown, Canada
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Seniority
Manager
Department
Customer/Client Service
Location
Charlottetown
Industry
Travel Arrangements
Company size
145
Contact information
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g•••••••@roddvacations.com
Phone
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Background
About Giuliano Generali
Operations & Process Management Leader with over 15 years of experience in high-level international environments. Specialized in technology project management and workflow efficiency optimization, with the goal of translating operational data into business results. I led the complete implementation of a VoIP phone system and formalized all Standard Operating Procedures (SOPs), serving as the organization's technical and analytical point of reference. I also served as a subject matter expert for chatbot creation and implementation. Expert in cross-functional management (Sales, Marketing, Revenue) and analytical reporting. Proven ability to lead and train teams and independently manage complex situations. I speak fluent Italian and English. Basic Spanish.
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