Giuseppe Astore
Application Operations Specialist at Engineering Group
Based in Italy
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Seniority
Staff
Department
Operations
Location
Italy
Industry
IT Services and IT Consulting
Company size
12K
Contact information
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g•••••••@engineeringgroup.de
Phone
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Background
About Giuseppe Astore
Extensive experience dealing with critical incidents, SLA requirements and client facing ensuring IT Service Quality and Customer Satisfaction. Daily experience with- Analyze incidents and select those to be treated as problems- Manage the entire life cycle of problems- Eliminate recurring incidents- Prevent possible and future incidents- Diagnose the root cause of each accident; Experience in the complete Software development life cycle involving development, documentation, testing and maintenance using JAVA. Experience working with Web Services – JSON or REST / GRPC / RPC / XML
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