Giuseppe Cersosimo

Background

About Giuseppe Cersosimo

27 years of Experience on ITSM and ESM roles within Local/Global Company (Corporate Accounts) Extensive Project and Program Management experiences with Local and International Platform environment. Some Experience about Enterprise Service Management Services (Italy and EMEA) based on International Standardization (managed more than 50 peoples) Experience on Managing ServiceDesk Solution for Small, Medium, Large Local and Global Account, Managing L1, L2, L3 and RRS/WFM Team using Total Problem Care Process and License To Support Process, ITIL v3 best practice and GPMF (Global Project Management Framework)Experience on Customer Satisfaction Program and CRM (Customer Relationship Management) Great experiences about Accounting Management (on-cloud, on-premise, hybrid) Great experiences about Transition and Transformation Services; Great experiences about Operation Services; Great experiences about Continual Services Improvement; Interest in working with people across countries and organization borders. I’ve career ambitions, being productive, proactive and motivating people! I’ve Interpersonal skills, Enterprising, Love my Job and I Like to Work in Team and for objectives/challenges. I am motivated and determined in my job. Mainly focused on: IT Enterprise Service Management (ESM) Transition and Transformation Management Quality Management Program and Project Management Presale Management Service Desk Management CSAT / Communication / CRM ISO Management (9001, 27001) Risk Assessment and Information Security Management New Business Solution Support Management Microsoft Cloud Infrastructure Solution Contracts and Licenses Management Resources Management Data Center Capacity and Availability Management Business Analysis Pre Sales