Giuseppe Cinque

Background

About Giuseppe Cinque

October 2023 to date Delivery Project Executive for one of most important Italian tourism company delivering infrastructure and managed service for a hybrid environment (AWS, Mainframe, containerized application) October 2020 to 2023 People Manager of Delivery Accounts Managers and Governance Team of main north market Kyndryl customers January 2015 to 2020 Service Delivery manager and business program manager dedicated to service desk services deployment, performing and governance January 2012 - to January 2015 IMT Incident manager Overseen of all Incident management activities for the IMT Italy customers. Continual improvement activities driven by Incident metrics with a PDCA approach ISO Coordinator for the EUS Competency with goals to maintain the delivery best practice and to meet the ISO standard & requirements 2010 - january 2011 QUALITY ANALYST Associate & ISO Coordinator. Quality analysis and management using Process Behaviour Analysis and Defect Prevention Process as per GDF best practice all through the pools of EUS Competency. Fiat Audit corporate project office representative. 2007 - 2009 CUSTOMER SERVICE REPRESENTATIVE CSC front end management experience. Provider cordination and tecnical customer relationship care.HD infrastructure focus. network, Voip phones, Dektop and Server System management. 2003 - 2007 CUSTOMER SERVICE REPRESENTATIVE UA Analist on Windows e UNIX Systems AIX and LINUX are the platforms with various competencies