Gladwin Varghese
Customer Experience Manager at Hapag-Lloyd Ag
Based in Hamburg, Germany
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Seniority
Manager
Department
Customer/Client Service
Location
Hamburg
Industry
Maritime Transportation
Company size
15K
Contact information
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g•••••••@hapag-lloyd.com
Phone
5 credits+49 ••• •••• ••••
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Background
About Gladwin Varghese
Progress is the emphasized desire that navigates my line of work. I am a disciplined and accomplished professional with 8+ years of experience in Logistics / Procurement, Maritime Industries. I have the expertise in handling the whole gamut of orders on complete service delivery factors such as planning, delivery, continuous improvements and client relationship management. I have a demonstrated record of success in guiding & motivating teams in assessing and translating clients’ needs into customized solutions in order to achieve Service Level Agreement (SLAs) as per industry standards. I have proven competency in Vessel planning, Supervising, Client Servicing, Transport Management, Document Management System and Sales. Well-versed with Microsoft Office (Word/Excel/PowerPoint) and various internet applications. I possess good proficiency in interacting with clients for understanding their requirements and delivering appropriate solutions to their queries.
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