Glen Dias

Team Leader -global Support Centre-operations at Inxpress India

Based in Vasai, India

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Seniority

Other

Department

Other

Location

Vasai

Industry

Transportation, Logistics, Supply Chain and Storage

Company size

85

Contact information

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Email

1 credit

g•••••••@inxpress.com

Phone

5 credits

+91 ••• •••• ••••

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Background

About Glen Dias

In-depth knowledge of the logistic industry and wide exposure to the international and domestics shipments. Maintain close relationship with internal teams in defining overall solution, follow the standards and validate functional and non-functional requirements. Coordinating with Senior Level management in having issues resolved. Following the escalation matrix. Coordinating with customers with a follow up done from time to time. Hearing Customer feedback and appreciation to make necessary changes for improvement. Ensuring Customer queries are resolved in a particular time span. Briefing the team with necessary updates and changes in the process to avoid escalation. Have received certification for maintaining excellent customer experience from FedEx. BRAVO ZULU Award March 2018 BRAVO ZULU Award July 2018 BRAVOZULU Award October 2018

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Glen Dias Email & Phone Number @ Inxpress India | Kipplo Discover