Glen Flaherty

Background

About Glen Flaherty

As a seasoned professional with over three decades of expertise, I currently lead IT asset, configuration, and change management initiatives at Empower AI. By aligning CMDB strategies with organizational goals, our team optimizes IT service management functions, enhances data accuracy, and streamlines processes critical to business and application services mapping. Leveraging advanced ITIL methodologies, we empower stakeholders to make informed decisions through comprehensive assessments and tailored roadmaps. My prior roles include consulting assignments where I assessed and improved CMDB frameworks, developed governance policies, and enhanced auto-discovery and incident management processes. Known for driving operational efficiency and process standardization, I am passionate about enabling organizations to achieve their IT transformation goals. My mission is to deliver value through collaborative leadership and a commitment to continuous improvement in IT service management.