Glen Smith
Director of Systems Architecture at Guerrilla Rf
Based in High Point, United States
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Seniority
Director
Department
Information Technology
Location
High Point
Industry
Semiconductor Manufacturing
Company size
57
Contact information
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g•••••••@guerrilla-rf.com
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Background
About Glen Smith
Technical skills: Cloud computing: Led the migration of the company to a fully supported Azure enterprise solution, ensuring all endpoints were joined to the Azure platform and Microsoft Defender for Enterprise was deployed as the enterprise anti-virus solution. IT security: Established a service desk and escalation workflow, as well tracking service desk ticketing using JIRA for documentation and reporting. Implemented SLAs for the Service Desk team and developed an End User Library on SharePoint to provide regular instructions, knowledge transfer, notifications, news, and communications to the company. Established and maintained routine monthly security patching and third-party updates for the company. Microsoft technologies: Microsoft Premier Field Engineer for System Center Configuration Manager (SCCM), Reactive and Proactive SCCM Health Engineer, Azure Active Directory; Microsoft Endpoint Management (Intune), Microsoft Defender for Endpoint, Microsoft M365 and O365 administration, Microsoft Deployment Toolkit (MDT) Operating System Deployment (OSD), Build and Capture Windows Operating System Reference Images, Application and Package Creation, Deployment, and Maintenance, Windows Security and Third-Party Application Patching Windows operating systems: Extensive Experience with Windows Operating System Refresh, User State Migration, Hard Drive Capture and Backup through SCCM and MDT integration Active Directory: Active Directory; Domain Users, Groups, and Policies Soft skills: Leadership: Led the migration of the company to a fully supported Azure enterprise solution, established a service desk and escalation workflow, and implemented SLAs for the Service Desk team. Communication: Developed an End User Library on SharePoint to provide regular instructions, knowledge transfer, notifications, news, and communications to the company. Teamwork: Worked with other IT teams to ensure that the infrastructure supports the organization's business needs. Problem-solving: Identified and resolved technical issues that impacted the company's IT infrastructure. Customer service: Installed and configured personal computers, printers, scanners, cameras, and other devices connected locally and remotely to the enterprise network. Management skills: Project management: Led the migration of the company to a fully supported Azure enterprise solution. Service management: Established a service desk and escalation workflow and implemented SLAs for the Service Desk team.
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