Glen Smith
Cargo Account Manager at Southwest Airlines
Based in Chicago, United States
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Seniority
Staff
Department
Sales & Business Development
Location
Chicago
Industry
Airlines and Aviation
Company size
40K
Contact information
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g•••••••@southwest.com
Phone
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Background
About Glen Smith
It bothers me greatly when a shipping result doesn't meet a Customer's satisfaction regardless of the circumstances. I believe that the care factor has to be there on both sides for any business partnership to work. Everyone measures service when routinely things go right, but your service is really measured when something goes wrong, Do you become a turtle and hide in your shell or do you face it and become a resource of information and battle it out to the end? I'm not afraid of a good battle!
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