Glenn Harmon

Background

About Glenn Harmon

Led multi-million dollar voice and data improvements reducing costs with streamlined, highly efficient IT infrastructure services with best-in-class support with proven strategic and tactical IT experience in global network services, data center consolidation, global data center management, server virtualization, and telecommunications. Specialties include multi-site customer management / support model, and a hands-on approach to IT design, delivery and follow-up to ensure customer satisfaction. Focused on relationship building and team development. Transferrable strengths also include: • Over 15 years of IT leadership, vision, creating strategic plans, and implementing new technologies including LAN, WAN, WLAN, Cisco telephony, MeetingPlace audio and web conferencing, and mobility • Over 15 years of managing IT and developing Desktop, Network, and Data Center teams. • Over 8 years managing carriers: AT & T, Sprint, TWC, Verizon, Global Crossing, and others. • Achieved substantial cost savings through strategic vendor negotiations • Delivered critical IT projects on or ahead of schedule and at or below cost MS in Engineering Management, University of Massachusetts, Amherst; MBA, Florida Institute of Technology; BS in Mathematics, University of Lowell (MA). Certified ITIL Expert and HIPAA/HITECH Privacy and Security Certified Core Strengths: Leadership / Infrastructure Operations / Global IT Integration & Support / IT Program & Project Management / VOIP/ Architectures / Design & Implementation / ISO / Strategic Planning / ITIL / Relationship Management / Problem Solving