Glenn Moore

Background

About Glenn Moore

Experienced Service Professional | Customer Service Innovator | Driving Change for Future Service Delivery With over four decades of hands-on experience in delivering exceptional customer service both externally and internally, I am an accomplished and innovative service professional. Throughout my diverse career, I have honed my skills in planning and executing scheduled maintenance of building assets across various customer segments. Passionate about driving innovation and growth, I have successfully led initiatives that transformed service delivery and enhanced internal efficiency. As a key member of a global working group, I played a pivotal role in revolutionizing service methodologies, including the migration to cloud-based solutions. I firmly believe that data, smart buildings, analytics, and machine learning are the cornerstones of asset maintenance and performance improvement in the future. For me, change is the catalyst for success. I advocate for continuous improvement by challenging the status quo and embracing failure as a stepping stone to positive change. One of my favorite business reads,'Fail Fast, Fail Often' by Brian Babineaux & John Krumboltz, enlightened me about the importance of learning from failures and using them to drive progress. I have always been driven by the desire to fix things and find solutions that bring happiness to people. Whether it's as a technician resolving reactive calls on-site or as an Operations Manager understanding and meeting customers' business needs, achieving successful outcomes has been immensely gratifying. In my role as the Service Systems Leader for Asia-Pacific, collaborating with various stakeholders to address issues and implement solutions further enriched my professional journey. Moreover, my experience in property roles at the ABC offered me valuable insights into service delivery from the client's perspective, especially during challenging times such as the COVID-19 pandemic. To stay ahead in the rapidly evolving service industry, I remain committed to self-directed learning and continuous professional development. My qualifications include an Electrical Supervisors Card (NSW), Lean Six Sigma (Green Belt), a Cert. IV in Business, and a Diploma of Management (Human Resources). If you seek a seasoned professional with a track record of driving innovation, optimizing service delivery, and achieving outstanding outcomes, let's connect. Together, we can pave the way for a brighter future in customer service.