Glory Ogbeka

Background

About Glory Ogbeka

I am an enthusiastic Customer Support Professional with a strong background in customer service and strategic problem-solving, primarily within the retail industry. My expertise lies in leveraging marketing strategies and technology to enhance customer satisfaction and drive sales outcomes. With technical proficiency in Microsoft Suite, excellent team collaboration skills, and the ability to multitask, I have consistently achieved high customer satisfaction ratings and exceeded sales targets. During my tenure as a Customer Support Representative at Access Bank, I played a pivotal role in achieving a 95% customer satisfaction rating and exceeding quarterly sales targets by 20%. My efforts in promotional campaign development, efficient issue resolution, and strategic client outreach significantly contributed to a 35% increase in sales closure rates. I also led a successful initiative to overhaul the CRM system, boosting our team's efficiency in managing customer interactions. Previously, as part of the Quality Assurance team in a Call Center at Access Bank, I focused on improving service quality through customer satisfaction surveys, call, email, and chat interaction reviews, and the creation of targeted training modules. This experience equipped me with a deep understanding of quality assurance strategies and the importance of accurate customer guidance. I am currently completing my Diploma in Business Analytics at Seneca Polytechnic, which I believe further enhances my ability to contribute effectively in a customer-focused role. I am eager to bring my commitment to service excellence and my comprehensive skill set to the position of a customer service representative or business development officer.