Gonzalo Soffia
Customer Service Coordinator at Toteat
Based in Santiago, Chile
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Seniority
Staff
Department
Customer/Client Service
Location
Santiago
Industry
Technology; Information and Internet
Company size
175
Contact information
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g•••••••@toteat.com
Phone
5 credits+56 ••• •••• ••••
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Background
About Gonzalo Soffia
Fui parte del equipo kickstarter de Cornershop, donde enfrentamos el desafío de crecer rápido sin perder de vista al cliente. Diseñamos procesos desde cero y tomamos decisiones con datos en la mano, incluso antes de tener un equipo de BI. Desde entonces, he liderado operaciones en startups en expansión, usando métricas operativas y de experiencia para escalar de forma ordenada y sostenible. Me entusiasma trabajar donde hay que poner estructura, conectar equipos y hacer que las cosas funcionen mejor. Tengo experiencia alineando operaciones, CX y producto, con foco en eficiencia y mejora continua.#scalability #startup #cx #ops #data #fintech
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