Goolam Mulla

Background

About Goolam Mulla

Transformational IT Leader | IT Service Management | SRE & ERP | Driving Operational Excellence & Strategic Change I’m a dynamic IT leader with 20+ years of global experience across IT Operations, SRE, ERP, and Service Management. I drive strategic transformation, enhance performance, and build high-performing teams—often in unfamiliar domains where I quickly adapt and deliver results. Over 90% of my leadership roles have been outside my original domain, and I’ve consistently turned around underperforming areas into reliable, efficient, and business-aligned Core Strengths • Operational & Engineering Excellence (Lean, Right First Time) • Automation & Process Optimisation • Resilient, Outcome-Focused Leadership • Stakeholder Alignment & Exec Engagement • Crisis & Incident Management • Team Coaching & Uplift • Continual Service Improvement Key Achievements • Raised app uptime from 94% to 99%; major incidents down 85% • Improved MTTR by 35%; saved 1,580+ hours/month via process efficiencies • Took on distressed, unfamiliar functions and rebuilt them into high-value teams • Delivered measurable ROI and trust in every leadership role Certifications • ITIL v3 Lifecycle (Strategy, Transition, Operation) • ISEB Problem Management Specialist • ITIL v3 Foundation Contact gmulla@outlook.com |+44 7973 233461 Open to perm or contract roles | Willing to relocate Outside Work I used to avoid risk, but thanks to a fearless spouse, “why not?” became my new motto. We’ve taken on loads of adrenaline-filled adventures; from white-water rafting to paragliding (though kayaking and snorkelling remain works in progress!). Since 2011, I’ve been volunteering at an outdoor soup kitchen and I remain a loyal Man Utd fan, despite the weekly emotional rollercoaster, definitely require 🧭 Leadership & What’s Next I bring calm, decisive leadership to high-stakes environments and thrive in ambiguity. Across finance, logistics, and utilities, I’ve delivered impact through clear thinking, trust-building, and reliable execution. I’m now seeking a leadership role where I can scale operations, uplift teams, and embed lasting service maturity. I build trust, lead with empathy, and bring structure to chaos—ideally with clarity, humour, and a strong Karak Chai in hand.