Gopal Krishnan
Assistant Manager at Firstsource
Based in Bengaluru, India
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Seniority
Manager
Department
Operations
Location
Bengaluru
Industry
Outsourcing and Offshoring Consulting
Company size
23K
Contact information
Reveal Gopal's email and phone
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g•••••••@firstsource.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Gopal Krishnan
18+ years of overall experience in the field of Customer Care/BPO/KPO Possesses Strong Leadership and Excellent Communication skills with Service oriented attitude to build Productive Work Relationship and Goal-oriented. Communications Management – Project Progress Reports, Monthly reports, Quarterly reports, Metrics and reporting. Expertise in multidimensional execution of projects for clients along with optimizing resource utilization, Interaction with cross-functional Project teams. Strong belief in Teamwork, able to Manage and Mentor teams. Manage and work with diverse teams and of different ethnic cultures, Vendors, Suppliers and Internal business units, across the Business including different geographical locations. Research, resolve and advice on issues related to assigned accounts including process and procedural issues, Continuous process improvements through Kaizen and application of change management and documentation of the same.
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