Gopal Kumar Jha
Head of Customer Services(Domestic) at Amity Software Limited
Based in Noida, India
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Seniority
Director
Department
Customer/Client Service
Location
Noida
Industry
Software Development
Company size
283
Contact information
Reveal Gopal's email and phone
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g•••••••@amitysoftware.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Gopal Kumar Jha
Project Manager for a very critical project for Delhi Metro Rail Corporation.Additional responsibility of leading a team of 18 members in 4 development projects and 24 ERP support Projects generating average revenue of INR 2.5 Crores annually.Managed the end-to-end Pre-Sales process for clients and partners from Request For Proposal (RFP) responses through tailored solution demonstrations and proposalsHands-on experience in consulting practice with proven abilities in capturing As-Is process, preparing functional specifications, business blueprint document, analyzing the gaps and preparing functional test casesAn ardent consultant, with a flair for adapting quickly to dynamic business environments and adopting pragmatic approach in improvising on solutions and resolving complex business issuesKeen customer-centric approach with skills in addressing client priorities and resolving escalations within prescribed TAT, thereby attaining client delight and high compliance scoresKey People Leader, who has successfully led and motivated team towards growth and success in the organization; created a clear & compelling view of future through coaching and execution; extensively coordinated with multi-cultural & global teams for smooth functions
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