Gordon Lai

Background

About Gordon Lai

General Business Management • Management style that exhibits high degree of effectiveness and efficiency, collaboration, candor, openness and results orientation; • Experience in building and leading high performance teams in a matrix organization across different time zones and cultures: recruiting, maintaining, and developing a diverse, well balanced, and highly competent staff; • Substantial financial responsibilities such as P&L, forecasting & controlling, and account management. • Comprehensive experience in business operations involving different business units of an organization to keep a business self-sufficient. Account Management with Multi-National Corporations • Ability to build and maintain long-term strategic business relationship with customers at all levels; • Effective communication and negotiation with customers’ operation and management in providing complex mission critical solutions, products and services; • Develop account plans and deliver contractual services while handling P&L, operational excellence and new business development. • Ensure products and services are delivered wtihin financial agreement, on time, in scope of the signed contract and per contractual key performance indicators; • Supplier contract negotiation, to ensure pricing, quality, accuracy and performance to contracted commitments, taking actions as necessary to correct commercial discrepancies and deficiencies. Telecom and Information Technology Program Management • Program/Project management and relationship building with major customers in complex, mission critical operations involving IT technology planning and implementation; • Ability to setup PMO and to work closely with the product team and operation centers to ensure an end-to-end smooth delivery. • Experience in regulated telecom business in Asia Pacific and Middle East. Specialties: General Business Management Account Management with Multi-National Corporations Telecom and Information Technology Program Management