Gorripati Jaswanth
Technical Support Representative at Bolsterbiz
Based in Hyderabad, India
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Seniority
Staff
Department
Information Technology
Location
Hyderabad
Industry
Outsourcing and Offshoring Consulting
Company size
84
Contact information
Reveal Gorripati's email and phone
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g•••••••@bolsterbiz.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Gorripati Jaswanth
Around 1.3 years of experience in IT industry, currently working as Application & Monitoring Engineer and Ready to work in 24/7 Rotational shifts. Providing L1 Support and delivering the value-added services to the client. Good working skills in Windows, SQL, LINUX, IIS, FTP and SFTP, ITIL Process. Monitoring & resolving all the Priority 0/Priority 1/Priority 2/Priority 3 tickets. Experienced in Client/Server and windows web-based Applications. Working knowledge in UNIX and Windows operating system. Proficient in monitoring as well as managing various windows and Linux jobs. Good understanding on Incident Management/Problem Management. Have a good technical background in UNIX, Windows and SQL and can meet objectives in team related projects. Server Support, Monitoring, Performance Tunings, Production & Application Support An effective team member with excellent interpersonal & problem-solving abilities, skills at handling multiple tasks and modules simultaneously. Responsible for troubleshooting and resolving first level application related issues. Giving training for the new resources about the application. Ready work in 24/7 Rotational shifts. Good Knowledge on ITIL process. Good Knowledge on IIS and FTP, SFTP, DNS, DHCP. Good knowledge on application and infrastructure monitoring Tools. Good Knowledge on Service now ticketing tool. Good Knowledge to schedule the jobs by using Crontab and Task scheduler. Good Knowledge to follow up with other teams and addressing the issues based on the priority. Good Knowledge to write the SQL queries based on the business requirement.
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