Gosia Such

Background

About Gosia Such

A highly accomplished IT professional with a proven track record of successfully delivering complex strategic and operational service engagements and multiple initiatives. Financially aware and commercially astute with experience of structured methodology. Experienced in leading and managing large multi-skilled teams, team building and motivation, as well as evaluating and monitoring external suppliers, resource maximisation, KPIs, SLAs and budgetary profitability. A strong leader who actively develops a positive can do attitude in employees and peers and builds highly effective relationships with individuals at all levels and in all functional areas. In-depth knowledge of ITIL, IT Operations, Infrastructure Services, Service Delivery Management and Project and Programme Management. A quick learner who rapidly adapts to emerging technologies with great interpersonal skills, excellent communication skills and outstanding ability to deliver. E X P E R T IS E Service Desk IT Service Management Service Delivery Business Change / Transformation Process Definition Continuous improvement S K I L L S Excellent communication (verbal/written) Coaching and Mentoring Flexibility/Adaptability Managing Multiple Priorities Leadership/Management Multicultural Sensitivity/Awareness Problem Solving