Gotla Chandrahaas

Background

About Gotla Chandrahaas

Dynamic and results-driven professional with a robust background in financial services, office administration, and desktop support. With an MBA from University Canada West and a Bachelor's in Commerce from Osmania University, I have honed a diverse skill set through comprehensive coursework in Cloud Computing, Strategic Management, Project Management, and more. At CIBC as a Financial Service Representative, I provided personalized financial advice to over 150 clients weekly, boosting client satisfaction scores by 20%. I consistently surpassed monthly sales targets by 15%, expertly managed client accounts, and resolved 95% of inquiries on the first contact. My tenure at TecHands as an IT Support Engineer saw me enhancing operational efficiency by 30%, achieving an 85% first-call resolution rate, and increasing customer retention by 12% through innovative satisfaction surveys. As a Desktop Support Associate at Molips, my role involved resolving complex transaction discrepancies, collaborating on procedural improvements that lifted team efficiency by 10%, and maintaining a 90% customer satisfaction rate. Additionally, my volunteer work with JDRF Walk to Cure Diabetes and the National Service Scheme in India underscores my commitment to community service and leadership. Certified in Tally ERP 9, Azure, Financial Marketing, Data Analysis in Power BI Desktop, and Digital Marketing Insurance, I possess a solid foundation in key technical and analytical skills. My certifications reflect my dedication to continuous learning and professional growth. I am passionate about leveraging my expertise to drive organizational success, enhance client experiences, and foster a collaborative work environment. Let's connect to explore synergies and opportunities for mutual growth.