Verified recordTransportation; Logistics; Supply Chain and Storage

Gourab Das

Sr Manager Client Experience at Roambee

Based in Mumbai, India

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Seniority

Manager

Department

Customer/Client Service

Location

Mumbai

Industry

Transportation; Logistics; Supply Chain and Storage

Company size

147

Contact information

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g•••••••@roambee.com

Phone

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+91 ••• •••• ••••

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Background

About Gourab Das

Experienced Customer Service Manager with 20 Years of hands-on experience working in the services industry across geographies. Skilled in -Strategic Account Management -Service Operation -Partner Management -Control Tower Management -Client Experience -Up-Sell & Cross-Sell -Retention & Renewal -Collection & Bad Debt -Customer Relationship Management (CRM)-CSAT & NPS Improvement -Lead Conversion -Cross-Functional Integration -Employee Satisfaction -Revenue & Team Management. An effective communicator and collaborator with experience working with multi-cultural teams across organizational hierarchies. Proven ability to hire, train, coach, and lead team in diverse cultures to achieve common goals for the Organization. Currently pursuing Post Graduate Diploma in Operation Management from NMIMS, Mumbai, and holds a bachelor’s degree in business management from Dr. Ambedkar Institute of Management Studies, Bangalore.

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