Gourav Bhatnagar

Background

About Gourav Bhatnagar

With over 25 years of work experience in the banking and financial services industry, I am a Branch Head at CSB Bank Limited, one of the largest private sector banks in India. I have a Post Graduate Diploma in Business Management with a specialization in Marketing and Human Resources from the Institute of Management and Information Science, accredited by AICTE. As a Branch Head, I oversee the retail branch banking operations and lead a team of business relationship managers, sales executives, and customer service representatives. I am responsible for driving the branch's revenue growth, customer acquisition, retention, and satisfaction, as well as ensuring compliance with the bank's policies and regulations. I leverage my expertise in fast-moving consumer goods (FMCG) sales, business relationship management, and sales strategy to deliver innovative and customized solutions to meet the diverse needs of our clients. I am passionate about creating a positive and inclusive work culture that fosters collaboration, empowerment, and excellence among my team members.