Goutam Roy
Head of Service Delivery at Prime Infoserv Pvt. Ltd
Based in Kolkata, India
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Seniority
Director
Department
Operations
Location
Kolkata
Industry
IT Services and IT Consulting
Company size
60
Contact information
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g•••••••@primeinfoserv.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Goutam Roy
At Prime Infoserv LLP, my tenure as Service Delivery Head centers on delivering complex projects in areas such as Vulnerability Assessment and Penetration Testing (VAPT), Web Application Penetration Testing (WAPT), Mobile Application Penetration Testing (MAPT), and ISO 27001. Our team excels in managing the entire customer IT infrastructure lifecycle, ensuring robust security practices through comprehensive vulnerability assessments and red teaming exercises.Previously, at Ericsson India, my role involved implementing technical solutions that enhanced corporate customer experiences, such as remote meter reading and advanced network capacity upgrades. Through collaboration with cross-functional teams and the use of automation tools, we significantly improved service delivery metrics. My focus on customer satisfaction and process optimization has been a driving force in my professional journey.
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