Govind Shinde

Background

About Govind Shinde

Around 4.5 years as a ServiceNow Developer having expertise in ServiceNow with experience on implementing end-to-end Service Catalog, Incident, Problem & Change Management,Project, Demand, Idea & Resource Management. Experience on Technical implementation of various ServiceNow modules such as Change Management, Incident Management, Problem Management, and Case Management. Functional knowledge and implementation experience of IT Service Management frameworks and demonstrated project management skills and experience working directly with customers and clients. Extensive experience in implementation of Client Script, UI Action Business Rules, Dictionary override, Script Include, Scheduled Jobs and Email notifications in ServiceNow. Expertise in Java script, debugging and optimizing the performance of Client Scripts, Catalog Client Scripts, and UI Policies. Experience in creating and managing Service Catalogs, Record Producers, Order Guide, UI Pages On ServiceNow platform worked on configuration/ customization including workflow administration, data imports, custom scripting, implementing new functionality, homepage customization and maintain Forms, Lists, Views, UI Policy, UI Actions for ServiceNow modules. Excellent Interpersonal skills, Communication skills, Documentation skills, problem solving ability, Analytical and Programming skills in high speed, quality conscious and multitasked environment. Experience in integrating Service-Now with REST based Web Services and also using Scripted Web Services Knowledge in Data Load using Transform map, also worked on relationships between fields displaying in an Import set to fields in an existing Service-Now table. Have good Analytical, Programming skills Problem solving capabilities and ability to respond positively to varied situations. Experience with Service Portal Configuration and Customization. Quality conscious and proactive in nature. Goal oriented professional with good customer service skills, technical background, good convincing power and ability to grasp new skill sets.