Grace Ashore

Background

About Grace Ashore

I am a highly organised Customer Support professional, emphatic, amiable, and of a warm personality with a strong communication skill, excellent administrative support, attention to detail, and a strong affinity for success, I am a fast learner and able to work in a fast-moving environment while delivering exceptional support and creating a positive experience for clients. With over 3 years of onsite and 9 months of remote experience in communication and administrative roles, I have consistently demonstrated a commitment to excellence, attention to detail, and a proactive approach to problem-solving, providing timely and effective resolutions to customer inquiries, thus achieving customer satisfaction and retention. I am familiar with tools like Dynamics 365, Hubspot, Freshdesk, Apollo.io, Contact Out, Slack, Google Workspace, and Microsoft Office Suites. Also, I am conversant with administrative tasks like Calendar Management, Email Management, Scheduling Appointments, Travel Planning, Planning Meeting Agenda, Transcribing, Booking Travels, Creating Travel Itineraries, Project Management Tools, and Data Entry. I am passionate about helping people and businesses grow and continuously seeking ways to enhance service delivery, customer satisfaction, loyalty, and retention that drive business growth. Above all, my emphatic, amiable, and warm personality endears me to the hearts of customers, clients, and many others, which, in turn, attracts potential customers and also makes me manage them professionally in the best possible way. If you are looking for someone who can bring a positive impact to your organisation, feel free to connect with me.