Grace Nkatha
Digital & Channels Product Manager at Ncba Group
Based in Nairobi County, Kenya
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Seniority
Other
Department
Other
Location
Nairobi County
Industry
Financial Services
Company size
2.9K
Contact information
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g•••••••@ncbagroup.com
Phone
5 credits+254 ••• •••• ••••
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Background
About Grace Nkatha
Driving the Future of Banking Through Innovation & Digital Transformation The banking industry is at a crossroads—either evolve or risk becoming obsolete. I specialize in helping financial institutions bridge the gap between traditional banking and digital-first solutions, ensuring they remain competitive in a rapidly changing financial landscape. What I Do: Digitizing Banking Services – Leading the development of frictionless, AI-driven banking products. Embedded Finance & Open Banking – Integrating financial services into everyday platforms. Customer-Centric Innovation – Redefining banking customers experience through seamless UX and personalization. AI & Data-Driven Strategy – Leveraging machine learning for smarter lending, risk assessment, and fraud prevention. Key Wins: Spearheaded the digitization of digital onboarding, reducing customer onboarding time by 80% and increasing adoption by 50%. Led an AI-driven customer scoring automation initiative, improving loan approval rates by 30% while maintaining risk compliance. Collaborated with fintech startups to develop Statements & Financial analysis tools, giving our bank a competitive edge in credit assessment and appraisal. What I’m Exploring: The next wave of banking transformation will be shaped by AI, blockchain, and embedded finance. I’m passionate about driving conversations around these topics, collaborating with industry leaders, and designing the next generation of digital banking products. Let’s connect and discuss how we can shape the future of financial services together.
Decision-makers
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Customer Experience Officer · Customer/Client Service
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Matilda Opiyo
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Cornelius Nyakundi
Assistant Manager · General Business & Management
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