Grace Richards

Background

About Grace Richards

Conscientious, multi-faceted management professional with demonstrated strengths helping lead numerous business locations to breakthrough levels of performance, sales traffic, and profitability. Passionate about building employee-centric cultures known for superior morale, engagement, retention, and collaboration. Excellent communicator, skilled at coaching/mentoring staff to improved levels of performance and addressing challenging customer service issues. Commended repeatedly by supervisors for a superior work ethic and accountability, as well as a willingness to take on new responsibilities and rapidly master unfamiliar tools/processes. Key strengths, skills, and qualifications include: • Operations / Business Management • Staff Hiring, Coaching, Training & Onboarding • Human Resources Management / Payroll & Benefits Administration • Employee Relations & Retention • Worker's Compensation • Customer Service & Support Management • Confidential Documentation & Record-Keeping • Point-of-Sale (POS) Systems • Safety, Security & Loss Prevention • Internal Investigations & Corrective Action • Facilities Upkeep & Maintenance • Mediation & Conflict Resolution • Turnarounds & Performance Improvement Software proficiency includes usage of MS Office (Word, Excel, PowerPoint, Outlook), Salesforce, Workday, Dayforce, and various POS Systems.