Grace Schofield
Digital Assistant at Riviera Travel
Based in Burntwood, United Kingdom
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Seniority
Staff
Department
General Business & Management
Location
Burntwood
Industry
Travel Arrangements
Company size
389
Contact information
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g•••••••@rivieratravel.co.uk
Phone
5 credits+44 ••• •••• ••••
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Background
About Grace Schofield
Having worked as a Web Content Support Admin, I have gained extensive experience with Riviera’s internal systems. I have been responsible for the triaging of various Halo tickets including content updates, admin requests and website issues, completing 400 tickets in 2024 alone and 120 in 2025 so far. Many of these require me to use multiple systems to diagnose the problems and fix it, if possible, or escalate it. I am also responsible for uploading to the CMS for product launches and website projects, all of which require great attention to detail, patience in performing repetitive tasks and a firm understanding of the website itself.
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